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Job Description

Job Summary:

We are currently seeking experienced Service Desk Analysts 

Job Requirements:

• Technical and system expertise (networking, active directory, DNS)
• Customer support using telephone and computer skills
• Problem-solving and troubleshooting abilities
• Identify and diagnose issues and problems
• Categorize and record reported queries and provide solutions
• Support problem identification
• Advise users on appropriate course of action
• Monitor issues from start to resolution
• Escalate, if needed, unresolved problems to a higher level of support
• Excellent written verbal and presentation skills.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum 4 years of experience  
• Strong analytical and problem-solving skills, excellent communication abilities, and the ability to work in a team environment.

Important Notice:

Just Jobify does not require personally identifiable information (PII data) such as ID card details, driver's license details, passport number etc. We only require a means to contact you, such as your mobile number or email address. Please upload CV/resume without PII data.