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Job Description

Job Summary:

Skilled and customer-focused IT Support Engineer with hands-on experience in Windows system administration, hardware and software troubleshooting, network configuration, and end-user support. 

Responsibilities:

System Installation, Configuration & Support

• Implement, configure, and support Microsoft Windows operating systems (Windows 7/8/10/11).

• Install, configure, and maintain desktops, laptops, software applications, and hardware components.

• Perform routine system maintenance, hardware upgrades, and ensure system stability.

• Clone HDDs and SSDs using third-party cloning tools.

• Perform backup and restore of system state data to ensure data integrity and quick recovery.

Network & Connectivity Management

• Plan, configure, and manage Local Area Network (LAN) environments.

• Install and configure network printers and local printers for seamless office operations.

• Install internal data cards and configure Wi-Fi networks on laptops and desktops.

Technical Support & Troubleshooting

• Provide technical support to employees and customers via phone, email, remote access tools, and in-person.

• Troubleshoot and resolve hardware and software issues including desktops, laptops, printers, and peripherals.

• Diagnose and resolve issues related to Microsoft Outlook, including configuration, connectivity, and maintenance.

• Deliver remote support to end-users, ensuring minimal downtime and quick issue resolution.

Customer Service & Communication

• Maintain clear communication with users to understand problems and provide step-by-step solutions.

• Document issues, resolutions, and technical procedures for knowledge sharing and future reference.

• Ensure strong customer satisfaction through timely and professional support.

Required Skills: 

• Strong knowledge of Microsoft Windows OS environments (7/8/10/11).

• Experience in hardware troubleshooting, system upgrades, and peripheral setup.

• Understanding of LAN networking and printer configuration.

• Proficiency in MS Outlook troubleshooting and email configuration.

• Experience with remote support tools and ticketing systems.

• Strong communication, problem-solving, and customer service skills.

Qualifications:

• Basic knowledge of Active Directory, DNS, DHCP, or user account management.

• Experience in IT Helpdesk or Technical Support environments.

• Certifications such as CompTIA A+, Microsoft MCSA, or equivalent (preferred but not required).

• Hands-on experience supporting Windows operating systems (7/8/10/11).

• Strong troubleshooting skills for hardware, software, printers, and peripherals.

• Experience with LAN setups, Wi-Fi configuration, and network printer installation.

• Proficiency with Microsoft Outlook setup and troubleshooting.

• Experience with remote support tools and basic ticketing systems.

• Strong communication and customer service skills.

Important Notice:

Just Jobify does not require personally identifiable information (PII data) such as ID card details, driver's license details, passport number etc. We only require a means to contact you, such as your mobile number or email address. Please upload CV/resume without PII data.