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Job Description

Job Summary:

We are seeking a skilled SailPoint Infrastructure Support Engineer to maintain, monitor, and optimize our Identity and Access Management (IAM) infrastructure, including SailPoint, LDAP IDM, and related components.

Job Requirements:

Infrastructure Maintenance & Monitoring

• Ensure the IAM infrastructure (SailPoint, ETAC, LDAP IDM) is fully operational with regular daily health checks.

• Proactively identify and resolve infrastructure issues including authentication errors, server integration problems, and provisioning failures.

• Monitor application availability and performance using tools like Dynatrace and implement corrective actions as needed.

Incident & Service Request Management

• Act as the first point of contact for users via ServiceNow or email for incident resolution and technical support.

• Analyze and troubleshoot incidents, escalating to expert teams as necessary.

• Manage and resolve service requests related to user access, provisioning, and IAM platform performance.

Technical Leadership & Optimization

• Provide hands-on support for web and application servers in the IAM ecosystem.

• Recommend and implement improvements in monitoring, automation, and support processes to optimize performance and service delivery.

• Collaborate with global teams, particularly with Paris Operations, for knowledge sharing and best practices.

Knowledge Sharing & Continuous Improvement

• Contribute to procedure and process documentation for IAM infrastructure operations.

• Support team development by helping onboard new technologies and expanding the team’s technical scope.

• Assist with KPI reporting and activity tracking to ensure quality and delivery standards are met.

Qualifications:

• Strong infrastructure skills, including Linux (RHEL), Windows Server, and middleware components.

• Hands-on experience with IAM tools, especially SailPoint and CyberArk (Enterprise Password Vault).

• Working knowledge of monitoring tools, particularly Dynatrace.

• Understanding of ITIL processes including Incident, Change, and Problem Management.

• Proficient in ServiceNow or similar ITSM tools.

• Strong analytical and troubleshooting skills.

• Excellent written and verbal communication skills in English; French language skills are a plus.

• Strong team player with a collaborative and proactive attitude.

• Ability to contribute to continuous improvement initiatives and team knowledge growth.

• Experience in a large enterprise or banking/financial services environment.

• Exposure to hybrid cloud infrastructure (on-premise and cloud IAM integration).

• Familiarity with compliance and security standards related to IAM.

Important Notice:

Just Jobify does not require personally identifiable information (PII data) such as ID card details, driver's license details, passport number etc. We only require a means to contact you, such as your mobile number or email address. Please upload CV/resume without PII data.