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Job Description

Job Summary:

We are seeking a strategic and experienced Senior CX/UX Designer to lead the design of end-to-end customer and user experiences across digital platforms

Job Requirements:

Customer Experience Strategy

• Lead end-to-end customer journey mapping across multiple channels

• Identify friction points and define experience optimization strategies

• Translate business and customer insights into experience frameworks

• Partner with Product, Marketing, Engineering, and Operations to align CX strategy with business goals

• Establish measurable CX KPIs (NPS, CSAT, conversion, retention)

User Experience Leadership

• Own UX strategy for complex digital products (web, mobile, SaaS platforms)

• Create high-fidelity wireframes, prototypes, and interaction models

• Define information architecture for large-scale applications

• Ensure consistency through scalable design systems and UI standards

• Lead usability testing and validation cycles

Research & Data-Driven Design

• Conduct qualitative and quantitative research

• Analyze behavioral analytics to inform design decisions

• Facilitate workshops, stakeholder interviews, and design sprints

• Synthesize findings into actionable design recommendations

Collaboration & Influence

• Act as design lead within cross-functional agile teams

• Present design strategies and rationale to senior leadership

• Mentor junior designers and contribute to design culture

• Advocate for accessibility (WCAG), inclusivity, and usability best practices

Required Qualifications

• Bachelor’s degree in Design, Human-Computer Interaction, Psychology, Computer Science, or related field (or equivalent experience)

• 3+ years of experience in UX, CX, or product design

• Proficiency in tools such as Figma, Sketch, Adobe XD, or similar

• Strong portfolio demonstrating user-centered design solutions

• Experience conducting user research and usability testing

• Understanding of accessibility standards (WCAG)

Preferred Qualifications

• Experience with service design or omnichannel experience strategy

• Knowledge of HTML/CSS and front-end principles

• Experience working in Agile/Scrum environments

• Familiarity with analytics tools (Google Analytics, Hotjar, etc.)

Important Notice:

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